Terms and Conditions
HIPPOPOTTERING is a SECURE SITE.
Any details or information given on this site will not be shared with any third parties.
Payments can be made from the follwing options Visa, Mastercard, Maestro, Switch.
We can only guarantee our trees if they remain in their original pots, please supply photo evidence of soil , pot and tree itself in cases of refunds or replacements.
If a replacement is required due to bad packaging or crushing whilst in transit. Hippopottering will despatch at no cost to the customer. We will need photographic evidence, this must be received within 3 days of receipt of package.
If your tree perishes within 8 months of purchase and you have followed our care information, Hippopottering will replace the tree FOC but the carriage must be met by the customer.
- Trees will be sent out on tuesdays, wednesdays and thursdays
- Care instructions sent out with all trees.
- Payments transacted prior to processing e-mail sent.
- Please advise us if you need sending out for a specific date.
- Stock is always changing, if your item is out of stock you will be informed by e-mail. We may be able to recommend something similar.
- We always send out the best available trees. But during the summer some burn may occur on the leaves of the tree.
- We are confident you will be happy with our trees, but in the unusual event of you not being happy, please inform us of your intention and return the tree/s within 14 days of accepted delivery for an alternative or credit. Courier costs can not be refunded.
HOW TO USE OUR SITE.
- Firstly select your item, Then click add to your trolley.
- Then you can either continue shopping or proceed to the checkout,
- At checkout select your delivery method or pick up at nursery, collect @ show then click checkout.
- On the next page you will be asked for your billing details, these must match the credit debit card you will use. You will also get an opportunity to create an account, but this is optional. However creating a account, will get you 5% discount on future orders. You must fill out the courier and collection options. Next select your payment option, Realex for credit and debit cards, Bank transfer or pay over the phone or arrange a bank transfer.
- If you select Realex, a Realex logo will appear. Please click this and you will be transferred to Realex secure servers to make your payment. If you select Bank transfer click button and you will be given the details of our account and sort code. If you select telephone click button and our number and info will be presented to you.