Terms and Conditions

HIPPOPOTTERING is a SECURE SITE. Any details or information given on this site will not be shared with any third parties.
Payments can be made from the follwing options Visa, Mastercard, Maestro, Switch.

We can only guarantee our trees if they remain in their original pots, please supply  photo evidence of soil , pot and tree itself in cases of refunds or replacements

HOW TO USE OUR SITE.

• Firstly select your item, Then click add to your trolley click to choose your delivery option.
• Then you can either continue shopping or proceed to the checkout, on the next page you will be asked if you are a new customer or a returning customer please fill appropriateley.
• On the next page you will be asked about details of collection options arranging pick up from flower show or nursery, add show and date coming, or tell us when you will be visiting the nursery.The next page you will be asked for account details , e-mail + a password of your choice for return visits to Hippopottering. You will also be asked for billing and delivery details.
• Next page is your Order Summary, please check this carefully, click your preferred payment option. Debit or Credit card, Payment via phone or payment via cheque (payment by cheque may take longer as your cheque will need to clear)
• On the next page fill out your Debit or Credit card details. Click complete order.

• Trees will be sent out on tuesdays, wednesdays and thursdays
• Care instructions sent out with all trees.
• Payments transacted after updated processing e-mail sent.
• Please advise us if you need sending out for a specific date.
• Stock is always changing, if your item is out of stock you will be informed by e-mail. We may be able to recommend something similar.
• We always send out the best available trees. But during the summer some burn may occur on the leaves of the tree.
• We are confident you will be happy with our trees, but in the unusual event of you not being happy, please return the tree/s within 3 days of accepted delivery  for an alternative or credit.
  

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